Shipping & Returns

How quickly will I receive my order?

Lead Times:
Please allow 3 - 5 days for delivery of standard poster frame sizes.
Please allow upto 10-12 working days for all bespoke frames, colour poster frames, showcases and lightboxes as these are made to order.
This is the avarage time however it can be longer during busy periods. In these instances we will contact you before processing your order.


I have received damaged goods.
All damages must be reported to us within 48 hours of delivery and photo evidence may be required before product replacements can be issued. If your items are damaged or faulty on receipt, please sign the couriers delivery note accordingly. In any case all delivery noted must be signed "UNCHECKED". We ask that you notify damage within 2 working days of receipt. Once we have verifed the damage, we will issue a replacement.

Can I return a product?
When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). However, any products returned within the 7 days must be in a resalable condition. If the order has been dispatched, you can return the product to us and we will organise a refund (excluding delivery cost). Unless there is a manufacturing fault we do not accept returns on bespoke items and made to order goods. Please ensure you have ordered the right goods and in the correct quantities. If a product is defective in any way, please contact us and we will endeavour to deliver a new one to you as quickly as possible.
Please include your reference number with your goods.

If you have any further question please email info@aluminium-displays.co.uk

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